Q+A

HOW CAN I PLACE AN ORDER?  

It would be our pleasure to accept your order via our online secure checkout process. Your credit card will automatically be charged at the time you place the order online.

BY MAIL:
Should you wish to place an order by mail, please print out your shopping cart page which will contain all of your order details: item/s, quantity, shipping address, etc.
Please mail with a check to:

KP & Co.
43 Rock Valley Road
Holyoke, MA  01040

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders are processed and shipped within 3 business days of placement.

HOW WILL MY ORDER BE SHIPPED?
Orders are shipped by way of the United States Postal Service.
Shipping costs are calculated according to the service selected at the time of checkout.
Please note the delivery times are in addition to the two day processing time.

Shipping Rates:

  • STANDARD: 3 to 7 business days: $7
  • PRIORITY: 2 to 3 business days: $10.50
  • EXPRESS: 1 to 2 business days: $35
     

International Shipping is available.
Delivery times and fees vary per location.
The receiver is responsible for duties & taxes.

  • CANADA:$25 USPS PRIORITY INTERNATIONAL
  • INTERNATIONAL USPS PRIORITY: delivery time varies per location: $40


WHAT IS THE RETURN POLICY?
Your full satisfaction is important to us. If you are not completely satisfied with your order you may return/exchange it within 7 days of receipt. Items must be in unworn, in original packaging, and with invoice. The cost of a return/exchange is the customer’s responsibility.

Please contact us for a RETURN AUTHORIZATION Number prior to returning your order.

Return Shipping address:

KP & Co.
43 Rock Valley Road
Holyoke, MA  01040

If you have any questions regarding returns/exchanges please contact us.